Operations Management 1
February 15, 2021
Theory Development, and Application: Please address the following questions in your discussion
February 15, 2021

Crisis Management

Complete: a minimum of 1,200 words (total assignment) and three scholarly sources. APA format

Ethics, Chaos Theory & Trends
Case Study: Mini- Case – The Melamine Milk Crisis in China

1. In a narrative format, summarize the key facts and issues of the case.

2. Update the information in the case by researching it on the Internet. Focus your response on the specific issues in the case.

3. What steps should Fonterra have taken to prevent the crisis? Why?

4. What is the responsibility of a company, such as Fonterra or BP, in controlled the actions of suppliers and sub-contractors?

5. Assume that you are the Chief Ethics Officer for Fonterra. How do you rebuild the trust and reputation of the company?



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