1. Explain the three essential dilemmas of coping with hidden disagreement in teams and how they have, or have not, worked in your experience. Also explain why you believe they will, or will not, work if you have not used them before.

2. Read the article by Perry, Karney, and Spencer (2013). Is conflict necessary for teams to reach the highest levels of performing? Why or why not?

3. Explain in your own words the difference between hearing and listening. Be specific.

4. Words are important, but body language rarely lies. Watch this TedTalk on body language, then respond using the prompt below.

How would you use this information in a business environment when counseling an employee?