This week we have learned that performance excellence, sometimes referred to as business excellence, refers to increasing the consumer’s perception of value and a focused responsibility on the part of organizational members to quickly identify and correct problems. Operational/Performance excellence includes a series of intangible assets that will allow companies to continuously improve in areas of performance and quality that create a competitive advantage for organizations. This supports the theory that while the consumer may play a part in identifying quality issues, the organizational stakeholder has a responsibility for quality and is an important factor in performance and operational excellence. This is also aligned with the concept that all stakeholders share in the benefits of business and performance excellence.
This case study is an examination of the renewal of quality at Corning in the decade since 2002. It is a story of quality, innovation, operating excellence, and renewal, but above all, it is a story of leadership. The great companies overcome the obstacles, and the poor companies fall by the wayside.
Review the Case Study: The Corning Journey to Performance Excellence Part 1 and 2. (http://asq.org/knowledge-center/case-studies-corning.html)
Through research from sources provided in the course and from academic and scholarly resources outside of the course, evaluate and discuss the following elements:
The paper should contain the following APA formatted elements:
The requirements below must be met for your paper to be accepted and graded:
A detailed explanation of how to cite a source using APA can be found here (https://owl.english.purdue.edu/owl/resource/560/01/)
|Grading Criteria Assignments||Maximum Points|
|Meets or exceeds established assignment criteria||40|
|Demonstrates an understanding of lesson concepts||20|
|Clearly presents well-reasoned ideas and concepts||30|
|Uses proper mechanics, punctuation, sentence structure, and spelling||10|
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