It is 9:30 Friday morning at The Pub. Product is scheduled to be delivered at 10:00. Sally specifically ordered an exceptional amount of food for the upcoming weekend because she is projecting it to be a busy holiday weekend. Sally receives a phone call at 10:30 from J&G Groceries, stating that they cannot deliver the product until 10:00 a.m. on Saturday morning. She explains to the driver that it is crucial that she receives the product as soon as possible. He apologizes; however, it is impossible to have delivery made until Saturday morning.By 1:00 p.m., they are beginning to run out of product, including absolute necessities such as steaks, chicken, fish, and produce. The guests are getting frustrated because the staff are beginning to 86 a great deal of product. In addition, if they do not begin production for the p.m. shift soon, they will be in deep trouble.On Friday nights, The Pub does in excess of $12,000 in sales. However, if the problem is not immediately alleviated, the restaurant will lose many guests and a great amount of profits
Walker, John R. Introduction to Hospitality Management, 3/e for Ashford University, 3rd Edition. Pearson Learning Solutions. VitalBook file.
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