1.What are the major concepts defining the field of operations and supply chain management?

2.What is the definition of an operations and supply chain strategy and how are these strategies implemented?

3.What are the characteristics of a manufacturing process?

4.How are manufacturing processes organized and evaluated?

5.What are the different types of service processes and does your business primarily consist of manufacturing processes, service processes, or a combination of both?

6. How are flowcharts used to improve process performance? What metrics are used to improve process performance? Compare and contrast the various types of processes. How are processes designed and evaluated?

7. What are the major concepts defining the field of operations and supply chain management? (ch.)2