Overview

Write a 2–3-page report about the organizational problem and the process that will be at the center of your OIP for Toyota.Note: You must complete Assessment 1 before you can begin any of the other assessments in the course.SHOW MORE

Context

According to a 2011 case study, Southwest Airlines is uniquely positioned to weather uncertain economic circumstances (Inkpen, 2011). Why has Southwest Airlines been more successful in its industry than other airlines? The same question can be asked in other industries. Why can Wal-Mart outperform Kmart and survive successfully, when the two cater to similar customers? Why has Amazon.com managed to outpace and outperform Barnes & Noble?SHOW MORE

Questions to Consider

To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of the business community.SHOW MORE

Resources

Suggested Resources

The resources provided here are optional and support the assessment. You may use other resources of your choice to prepare for this assessmentÍž However, you will need to ensure that they are appropriate, credible, and valid. They provide helpful information about the topics in this unit. The MBA-FP6022 – Strategic Operations Management Library Guide can help direct your research. The Supplemental Resources and Research Resources, both linked from the left navigation menu in your courseroom, provide additional resources to help support you.

Toyota Specific Resources

• Gerondeau (2015). How Toyota recovered from a huge crisis. What can be learned from it. Retrieved from https://thethirdroad.com/?p=280
• Khan, R. (2010). The Toyota crisis [Video]. Retrieved from
• Toyota Motor Corporation. (n.d.). The origin of the Toyota production system. Retrieved from http://www.toyota-global.com/company/vision_philos…
• Trudell, C., & Yuki, H. (2014). Toyota recalls more than 6 million vehicles worldwide. Retrieved from http://www.bloomberg.com/news/articles/2014-04-09/…

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Assessment Instructions

Note: You must complete Assessment 1 before beginning this assessment.Write a report that explores an existing process in need of improvement at Toyota at the time of the 2010 accelerator crisis. This process will be at the center of your operations improvement plan (OIP). This assessment should build on the work you did in Assessment 1, looking more closely at key details.Your report should outline your process improvement idea and include the following elements:

• Problem statement: What exactly needs to be improved? Use problem framing and cause-and-effect analysis to develop a brief, preliminary problem statement. Note: You will expand your problem statement in Assessment 3.
• Background of the issue: Detail relevant historical data, including how long the problem has been occurring and what it is costing the organization. Note: You are not expected to provide specific data results at this early stage of your investigation.
• Impact: What could happen if the problem continues as it is? What could happen if the process is improved? Outline both tangible and intangible pros and cons for improving the issue or ignoring it. Identify some potential general business results and impacts on business relationships.
• Desired outcome: How will your new process be different from the old? What competitive advantages will it yield? How will it impact stakeholders? Consider the cost-benefits of the process improvement, estimating how much will it cost the organization and outlining how costs will be offset by the benefits derived.

The work you do for this assessment will inform your work in future assessments. You will also draw on it for the final, comprehensive OIP that you will submit in Assessment 6.

Additional Requirements

• Length of assessment: 3–5 typed, double-spaced pages.
• APA formatting: Format resources and citations according to APA style and formatting.
• Font and font size: Times New Roman, 12 point.

Process Improvement Scoring Guide

VIEW SCORING GUIDEUse the scoring guide to enhance your learning.How to use the scoring guide