Instructions

Review Chapter 4 in The Well-Managed Healthcare Organization.

1. Respond to the following topic: As a member of the Board of Directors at a for-profit HCO…
   1. What is the proper response to reports indicating that customer satisfaction scores are below the minimum goal for the second consecutive quarter?
   2. What is the proper response to a problem on a strategic protection report?
   3. In these two situations, what should the Board of Directors expect from the CEO and executive management team?

Review Chapter 14 in The Well-Managed Healthcare Organization.

1. An economic recession has increased charity care and bad debts from 4 percent to 6 percent of net revenues. The board asks for “all possible” cost reductions, and one board member notes that the internal consulting activity consumes more than $1 million a year and that it surely could be deferred.
   1. What arguments and data would you assemble to support continuing this activity? (p. 458)

Your response for each questions should be 200 to 250 words in length and include at least three citations from the textbook, articles, or other credible sources. Your citations must be in proper APA format.

NOTE: PLEASE READ AND ANSWER EACH QUESTION .