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Research discussion How can Walmart improve its customer service?

Module 01 Discussion – Company Selection and Topic Development

(150 words)

Use library databases, your favorite search engine, and company websites to explore the three suggested companies (Amazon, Starbucks, and Walmart) and their current practices. After learning more about the companies, select one of the three companies to research. This will be the company you research throughout course, so choose wisely! Then, think about some potential areas for improvement for the company. Keep in mind, since you likely are not employed by your chosen company, you will want to focus on an area for improvement visible from the customer’s point of view, rather than an internal process visible only to employees.

Initial Post: For your initial discussion post, state the company and research topic/question (area for improvement) you have chosen. Explain why you selected the company, and summarize the information you have gathered so far that helped you develop your research topic or question.

Important note on Posting: You must post first before seeing any other students’ posts. Your initial post can be written by using the button that says, “add a new question.”

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