Writea three-page paper, typed and double-spaced, in which you select a company that you have worked for or where you have been a customer. Identify a service “gap” which you identified as a service break down and develop a “redesign.” Include the following components:

• A description of the process and opportunity for improvement
• The impact of the current situation on the company and customer
• A recommendation to the service process to address the gap
• Projected benefits from implementation of the process change.