The Evolution of Quality at Xerox
Read the case study found in your textbook on page 31, “The Evolution of Quality at Xerox”
Summarize the case study. Why did Xerox face a crisis? Analyze their Performance Excellence Process and please explain.
The requirements below must be met for your paper to be accepted and graded:
References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.
A detailed explanation of how to cite a source using APA can be found here (link).
Download an example here.
|Grading Criteria Assignments||Maximum Points|
|Meets or exceeds established assignment criteria||20|
|Demonstrates an understanding of lesson concepts||30|
|Clearly presents well-reasoned ideas and concepts||30|
|Uses proper mechanics, punctuation, sentence structure, spelling and APA formatting||20|
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